FAQs

  • What is physiotherapy and how can it help me?

    Physiotherapists are primary health care providers. Physiotherapists are highly skilled professionals who are trained in the assessment, diagnosis and management of musculoskeletal and neurological systems. We use hands on treatment in association with electrotherapy modalities and exercise prescription to help achieve your goals.

    Physiotherapy can help you by treating your painful muscles and joints, providing you with an individual exercise program, providing you with education about self-management techniques and how to prevent re-occurrence.

  • How long do I need to wait to see a physiotherapist?

    We attempt to offer our patients appointments as soon as possible; same day appointments are often available. 

  • Do I need a referral to see a physio?

    No, if you are a privately funded patient you can see a physiotherapist without a referral. You will require a doctor's referral if your visit will be funded by Medicare, The Department of Veteran’s Affairs, WorkCover or The Roads and Transport Authority.

  • What should I bring?

    For your initial physiotherapy appointment, please bring along any doctors' letters or referrals and any scans or x-rays you have of the affected area. If you have private health insurance, bring your card as we can claim for your treatment on the spot with HICAPS. If you have a CDM referral and your treatment is funded through Medicare, bring your Medicare card and we will bulk bill you.

  • What should I wear?

    Ideally, wear loose, comfortable clothing. During the assessment, the physiotherapist may ask you to remove clothing to expose the area being assessed and treated. If we are unable to do this around your clothing, a gown will be provided.

  • What can I expect at my first appointment?

    Your physiotherapist will complete an assessment of your complaint and provide you with a preliminary diagnosis. A plan for physiotherapy treatment and management will be devised from this assessment. Treatment may consist of hands on therapy, electrotherapy, dry needling, education self-management techniques, supervised exercise and prescription of a home exercise program.

  • How long is each appointment?

    Physiotherapy appointments generally last between 30 and 45 minutes.

  • How many treatments will I need?

    This varies from person to person and depends on many different factors. Following your initial assessment, your physiotherapist will discuss the anticipated number of treatments required with you. During each session, you will be re-assessed and your treatment will be altered accordingly. If necessary, a referral to a general practitioner, for imaging or to a specialist can be arranged.

  • What is your cancellation policy?

    If you are unable to attend your appointment, please contact us as soon as possible. If you frequently do not attended appointments without letting us know, you may be charged a fee for the missed session.

  • What are your payment terms?

    Payment is made by either by cash, eftpos or credit card.

  • How much will my health fund cover?

    The gap between the total cost of treatment and the amount that health funds cover varies for each health fund and type of cover. We use HICAPS so if you bring you private health fund card, we can process your rebate on the spot so you will only need to pay the gap. If you would like to know what the gap will be before your treatment, you will need to contact your private health fund to find out how much you are entitled to for each physiotherapy session.

  • WorkCover Information

    We provide treatment for WorkCover patients and bill the insurance company directly. If you are claiming your treatment through WorkCover, please bring your doctor’s referral and WorkCover claim number to your initial physiotherapy appointment. If you are suffering from a work related injury, you should liase with your work place and lodge a WorkCover claim.

  • Medicare Benefits Scheme

    In some circumstances, patients may be referred to physiotherapy by their general practitioner under the Chronic Disease Management (CDM) Scheme. Patients with this referral from their doctor are entitled to up to 5 treatments per year from health care providers. Basham Physiotherapy provides a full bulk billing service for treatments provided under the CDM scheme.

Do you still have questions?

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